The CR process allows us to continuously improve service. The structured but flexible approach helps us to build up understanding at the convenience of our clients and candidates.
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To find out more about the sevenhr CR process rollover the diagram on the left. Expectations Questionnaire At the outset of our retained work we ask that both client and candidate fill out a short questionnaire. The information gathered tells us what matters to them, so we can then create a bespoke service focusing on the specific needs of that individual and the client organisation. Candidate Placed A candidate starting in a new role will trigger the next part of the CR process. Both candidate and client are contacted to ensure that a convenient time is allocated to send through a feedback questionnaire and also to agree on the format of the eight week CR follow up process. Feedback Questionnaire Once a candidate is placed we seek feedback from both the client and candidate. Our standards of service and professionalism are high and our staff are currently targeted to achieve a 90% service score as a minimum. Results Analysed The feedback questionnaire results are analysed and compared with the results of the expectations questionnaire. Areas of strength and weakness are identified and this information forms the basis of the action plan. Feedback and Action Plan The results of the analysis are fed back to the client along with an action plan outlining our future intentions to improve service. This stage encourages a process of two-way dialogue which helps us create a more bespoke service which suits the needs of our clients. Charitable Donation Every completed questionnaire we receive represents a donation to the charity ‘Make-A-Wish’, which grants the wishes of children living with life threatening illness. A further donation is made for every consultant meeting their service score target. Further information regarding our support of this charity can be found in the ‘Community’ section of this website. Staff Training and Development if Required Any response given by a client or candidate that registers below ‘good’ is treated as an area in need of improvement. Consultants are shown all feedback regarding their recruitment assignments and weaknesses are strengthened through further in-house training and development courses. Further 8 Week CR Process The first few weeks is always a critical period for any new starter joining a company. A dedicated member of the sevenhr Client Relations team will contact both the client and candidate for a minimum of eight weeks to ensure everything is going to plan and to iron out any bumps that may arise. Both clients and candidates have commented on the value of having these issues resolved. |
The CR process outlined above provides a structured process for organic learning. The more inputs we have into the system the more we are able to evolve and create a better service which adds value to clients and candidates.
| Seven Human Resourcing Ltd Studio 4, The Quays Concordia Street, Leeds Yorkshire, UK, LS1 4ES The City Arc, Curtain Court, 7 Curtain Road, London, EC2A 3LT |
IPC Business Centre, 54 Koszykowa 00-675 Warsaw, Poland Queens House, 2nd Floor, 19 St Vincent Place, Glasgow, G1 2DT |
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